The new iMac has been set up, all files transferred, all new software installed. Explaining some things to Mom about iTunes when Dad wanders over to check things out…
Dad: Oh, I need you to find this for me some time. [pointing at a URL written on a scrap of paper]
Me: Find it? Find what? Something on the site?
Dad: No, find that. [tapping the URL]
Me: It’s a URL, an address… There’s nothing to “find”. You mean open the website on the computer?
Dad: Yeah, find it.
Me: Oh for shit’s sake. No, I will not “find” it for you. In fact. YOU are going to find it. All by yourself. Right now. You sit here, and type that address into this white box.
[Extremely slow typing with regular Delete key use ensues.]
Me: Ok, now press Return.
Dad: That’s it!
Me: Yes, it’s “found”.
Dad: [mumbling as he reads the homepage] How do I get down there? [pointing at the bottom of the screen]
Me: Click and drag the scroll bar. Or press the down arrow on the keyboard.
Dad: Click and drag?
Me: Move the arrow over the blue scroll bar. Press the left mouse button and hold it down, then pull it down — towards you.
Dad: [more reading and mumbling] How do I get there? [pointing at a blurb for another section of the site]
Me: Click on it.
Dad: Click how?
Me: Oh, right. Move the arrow over the text about the stuff you want to go to until the text becomes underlined and the arrow changes to the little hand. Then click the left mouse button.
Dad: Good! [more mumbling and reading]
Me: I’ll come back in a bit and show you how to bookmark the site…
Mom: How do you do that again? [pen poised to add Command + D to her cheat sheet of keyboard shortcuts]
I’m not sure if I’d have better patience levels or not if I did more entry-level support, rather than spending my days immersed in geekdom. However, I’ve been home for four hours and only one Copilot session required so far. 🙂
Of course, Dad still doesn’t know how to find the power button…